Lead – Customer Success Management (CSM)

Fortive · Bengaluru East, Karnataka, India, Remote · posted 8 days ago (2026-10-22)

Full-TimeRemoteExperience 5+ yrsCustomer Support

Skills: Customer Support

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Job description

Lead - Customer Success Management (CSM) Scaled Success · India Development Center · Hybrid About ServiceChannel ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors. Well established yet still driven by the spirit of a startup, ServiceChannel is on a high-growth trajectory and committed to building a great product for our customers and an extraordinary work environment for our employees to succeed professionally and personally. Position Summary We are building a team of Customer Success Managers (CSMs) in our India Development Center to support our scaled customer segment through a one-to-many, digital-led success model. As Global Lead - CSM, you will lead a team of Customer Success Managers responsible for driving product adoption, customer engagement, retention, and measurable value across a shared portfoli...

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