Lending Operations & Partnerships - AM - Merchant Lending

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role: We are looking for a proactive and detail-oriented professional to manage day-to-day lending operations, coordinate with internal stakeholders, and ensure smooth and timely loan processing. The ideal candidate should have a good understanding of the lending lifecycle, strong problem-solving skills, and the ability to manage multiple operational tasks efficiently. Role Overview We are looking for a proactive and detail-oriented professional with 2–4 years of experience in lending operations, preferably within the fintech, banking, or NBFC industry. The role involves managing lending partner relationships, overseeing day-to-day operational activities, and ensuring seamless coordination between internal stakeholders and external partners to drive efficient business operations. Key Responsibilities • Lending Operations: Manage day-to-day lending activities, ensuring the smooth and timely processing of loan applications and transactions. • Operational Monitoring: Track daily operations, monitor pending cases, identify bottlenecks, and ensure timely resolution of operational issues. • Partner Management: Coordinate with lending partners, banks, and NBFCs to ensure smooth business operations and timely issue resolution. • Stakeholder Coordination: Collaborate with internal teams, including Product, Technology, Sales, Risk, and Credit, to streamline processes and address operational challenges. • MIS & Reporting: Maintain daily operational trackers, prepare MIS reports, and monitor key performance indicators to track business performance. • Process Improvement: Identify operational gaps and recommend improvement Why join us 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360-degree feedback from your peer teams on your support of their goals 4. Respect, that is earned, not demanded from your peers and manager Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!