AMS Presales Senior Consultant

About the company Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. Job description Roles & Responsibilities : 1. Application Managed Services • Manage end-to-end AMS services for enterprise applications. • Ensure application availability, stability, performance and SLA adherence. • Manage incidents, service requests, problems and changes. • Drive incident reduction through root-cause analysis and preventive actions. • Monitor application health and proactively identify potential service issues. • Ensure effective transition of applications into AMS. 2. SAP Application Support Experience in one or more SAP areas such as: • SAP S/4HANA • SAP ECC • SAP FICO • SAP MM / SD / PP • SAP SuccessFactors • SAP Ariba • SAP BW/4HANA • SAP Basis • SAP Integration / interfaces Experience with SAP AMS / SAP Application Support is highly desirable. 3. Oracle Application Support Experience across one or more: • Oracle E-Business Suite • Oracle Fusion Cloud • Oracle ERP • Oracle HCM • Oracle SCM • Oracle Database/application ecosystem 4. Non-SAP Application Support Exposure to enterprise application ecosystems such as: • Microsoft Dynamics / D365 • Salesforce • ServiceNow • Workday • MES / Manufacturing applications • PLM applications • Supply Chain applications • Custom Java / .NET applications • API / Integration platforms • Data & Analytics platforms Candidates need not have expertise across all platforms but should demonstrate the ability to operate within a heterogeneous enterprise application landscape . AMS Transformation & Automation A key expectation of the role is to move beyond traditional L1/L2/L3 support. The candidate should be able to identify opportunities for: • Automation of repetitive support activities • AI-assisted incident resolution • Automated monitoring and alerting • Self-healing / auto-remediation • Knowledge-based resolution • Chatbots / virtual support agents • Predictive incident management • Automated ticket classification and routing • Application performance analytics • Shift-left and self-service capabilities Experience with GenAI / AI agents / AIOps in AMS will be an advantage. Service Management Strong understanding of ITIL / ITSM practices including: • Incident Management • Problem Management • Change Management • Service Request Management • Knowledge Management • SLA / KPI management • Major Incident Management • Service Reporting • Continual Service Improvement Experience with tools such as ServiceNow, Jira, BMC or equivalent ITSM platforms is desirable. Transition & Transformation The candidate will also participate in: • Application transition / KT from incumbent vendors • Due diligence and application discovery • Knowledge acquisition • Support model definition • Runbook development • SLA/KPI definition • Transition planning • Stabilization • Continuous improvement • Application modernization initiatives • Cloud migration-related AMS Stakeholder Management • Work closely with CIO/CTO organizations and business stakeholders. • Coordinate with SAP, Oracle, Microsoft and other technology partners. • Manage customer escalations and service reviews. • Participate in governance meetings. • Communicate service performance, risks and improvement initiatives to senior stakeholders. • Collaborate with offshore/nearshore/onshore teams. Qualifications Educational qualification: • Bachelor’s degree in engineering, Computer Science, Information Technology or equivalent. • 8–15 years of relevant IT experience , preferably with significant AMS exposure. • Experience working in a large enterprise / GSI / multi-vendor environment . • Strong communication and stakeholder-management skills. • Ability to work across technology and business teams. Experience : 8–15 years in Application Managed Services, Application Support, IT Operations, or IT Service Management Mandatory/requires Skills : Advantageous Experience • SAP + non-SAP integrated landscape • Oracle + SAP environments • Manufacturing applications • Global AMS engagements • Large-scale application transitions • Cloud AMS • AIOps • GenAI-powered application support • ServiceNow automation • Process automation / RPA • ITIL certification • Experience in GSI / managed services organizations