CRM Junior Engineer with Devops

About the company Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. Job description Customer Service Workspace & Contact Center: • Develop end-to-end implementation and configuration of Dynamics 365 Customer Service Workspace (Contact Center). • Configure Session Templates, App Tabs, and Agent Scripts for guided agent experiences. • Develop and deploy Plugins, Custom Workflows, and Web Resources using C#, JavaScript, TypeScript and react. • Implement features like Knowledge Management, Smart Assist, SLA Management, and Unified Routing. • Set up Omnichannel for voice, chat, SMS, and social channels using Channel Integration Framework (CIF). • Configure Case Management, Entitlements, Queues, and Routing rules. Customer Insights – Journeys: • Design, develop, and configure solutions using Dynamics 365 Customer Insights – Journeys, with a focus on real-time marketing, event-driven triggers and customized customer journeys. • Build and manage segments using demographic, behavioural, and transactional data to drive personalized customer interactions. • Configure Email and SMS Provider. • Create and customize marketing emails, SMS campaigns, push notifications, and event registrations. • Implement and manage consent and compliance settings, including subscription centres and compliance profiles. • Configure and maintain marketing forms, landing pages, and web behavioural tracking to support lead capture and engagement analytics. General: • Develop and deploy Plugins, Custom Workflows, and Web Resources using C#, JavaScript, and TypeScript. • Integrate external systems using Azure Functions, Service Bus, Logic Apps, or REST APIs. • Develop Power Automate flows to support process automation and approvals. • Collaborate with business teams to gather requirements and translate into functional solutions. • Apply robust security models including Business Units, Security Roles, Field-Level Security, and Access Teams. • Enable Copilot and AI capabilities to support agent productivity and customer insights. • Use Git/Azure DevOps for version control, branching strategy, and source code management. • Should implement Unit Tests for plugins, web resource, function apps using frameworks like FakeXrmEasy or MSTest. Qualifications Educational qualification: B.E/B.Tech Experience : 1- 2 Years Mandatory/requires Skills : CRM, DevOps Preferred Skills :