Lead - Vehicle Service- HV

Role: Lead - Vehicle Service- HV (Intercity) Department: Operations Location: Bengaluru, India Experience: 10-15 Years Your Team: You'll be working with Operations — a group that runs on coffee and an infectious passion for building products that have never been built before. Our Flexible Energy Stack consists of the e^pack (battery pack) and e^pump (charging station), which unlock 15-minute rapid charging. Our philosophy: Break. Believe. Build. Break stuff, break assumptions, break the thumb rule. Believe in the team, the process, and through failures. Build fast, build passionately, build to simplify. Own it like you mean it. What you’ll own: We are seeking an experienced and dynamic Service Head to lead and manage the servicing operations for heavy commercial vehicles (Bus). The ideal candidate will have a proven track record of 10+ years in servicing heavy commercial vehicles, strong leadership skills, prior experience in building up the business from the ground up and EV / Bus exposure will be an advantage. What you’ll do: • Building the entire process flow and systems for the heavy commercial vehicles (Bus) • Manage end-to-end service operations including uptime, service and AMC TAT • Develop service support and network in the defined routes / regions. • Develop and implement strategies to improve service delivery, operational efficiency, and customer experience • Ensure timely and efficient resolution of service issues to meet customer satisfaction and organizational standards. • Build and maintain strong relationships with key customers to ensure long-term business growth • Conduct training programs to enhance technical skills and operational efficiency • Collaborate with the OEM / Partners to establish service touch points and support systems • Foster strong relationships with all the stakeholders both internal and external. • Work closely with internal teams including Business, Product, Customer Support etc. What you’ll bring: • Education qualification • B.Tech / B.E in Mechanical / Electrical / Automobile Engineering. • Minimum of 10-12 years of experience in servicing heavy commercial vehicles with at least 5 years experience in the Bus segment. • Strong technical expertise in heavy commercial vehicle servicing and maintenance. • Excellent leadership, communication, and interpersonal skills. What matters to us: • Quality of work • Structured problem-solving • Dissatisfaction with mediocre work • Ability to multi-task and handle a dynamic working environment • Resilient attitude to bounce back after failing About Us: Exponent is building the energy stack powering commercial EVs in India. Our proprietary battery and charging technology enables safe, reliable 15-minute rapid charging while delivering a 3,000-cycle battery life warranty using standard lithium-ion cells. Today, our platform powers high-utilisation commercial vehicles - from three-wheelers to intercity buses, making electric mobility rapid, more reliable and more affordable than petroleum. Founded by Arun Vinayak (Founding Partner & Former Chief Product Officer, Ather Energy), Exponent is a 250+ member team of passionate builders solving some of the toughest engineering challenges in energy. If solving hard engineering problems across mechanics, thermal systems, power electronics, manufacturing, and the charging network, while staying obsessed with customer experience excites you, we'd love to build with you.