City Head Delhi

Role: City Head Delhi Department: Operations Location: Delhi, India Experience: 8-12 Years Your Team: You’ll be working with the Network Operations Team. Our philosophy: Break. Believe. Build. Break stuff, break assumptions, break the thumb rule. Believe in the team, the process, and through failures. Build fast, build passionately, build to simplify. Own it like you mean it. What you’ll do: Role Overview City Head – E-Pump Operations Role Overview Own the end-to-end operational performance and network excellence of Exponent Energy’s E-Pump network across the assigned city, ensuring high uptime, charging quality, cost efficiency, and customer experience . Lead a team of approximately 20 direct and indirect personnel while partnering with Business, Sales, Product, and Engineering teams to drive operational excellence and network optimization. Key Roles & Responsibilities Network Uptime & Charging Quality • Own E-Pump uptime, availability, reliability, and charging quality metrics across the city. • Drive proactive maintenance, troubleshooting, root-cause analysis, and resolution of operational issues. • Provide actionable feedback to Product and Engineering teams to improve product reliability and performance. Cost & Inventory Management • Optimize operational costs across patrolling, planned maintenance, spare parts, and electricity bills. • Ensure critical spare availability, efficient inventory management, and timely replenishment. • Identify cost-saving opportunities without compromising uptime, safety, or charging quality. Team Leadership & Operational Cadence • Lead a team of approximately 20 direct and indirect personnel. • Drive daily and weekly operational reviews, KPI tracking, accountability, and corrective action plans. • Build a high-ownership culture focused on execution, productivity, and continuous improvement. Network Optimization & Sales Enablement • Drive E-Pump expansion, relocation, and consolidation based on city-level demand and business requirements. • Partner with Sales to improve network availability, utilization, charging experience, and overall network excellence. • Collaborate with cross-functional teams to align operational priorities with business growth. Key Success Metrics • E-Pump uptime and availability • Charging quality and reliability • Operational cost per E-Pump • Maintenance efficiency and downtime reduction • Spare availability and inventory optimization • Electricity cost efficiency • Team productivity and KPI adherence • Network utilization and successful asset optimization Ideal Candidate • 8–10 years of experience in operations management, preferably in asset-heavy businesses such as mobility, automotive, infrastructure, logistics, or EVs. • B.Tech in any engineering discipline. • Proven experience in managing multi-location operations and leading frontline teams. • Strong operational, analytical, cost management, and problem-solving skills. • High curiosity and hunger to learn EV technology , including charging systems and electric mobility. • Strong ownership mindset and ability to thrive in a fast-paced, high-growth environment. About Us: Exponent is building the energy stack powering commercial EVs in India. Our proprietary battery and charging technology enables safe, reliable 15-minute rapid charging while delivering a 3,000-cycle battery life warranty using standard lithium-ion cells. Today, our platform powers high-utilisation commercial vehicles - from three-wheelers to intercity buses, making electric mobility rapid, more reliable and more affordable than petroleum. Founded by Arun Vinayak (Founding Partner & Former Chief Product Officer, Ather Energy), Exponent is a 250+ member team of passionate builders solving some of the toughest engineering challenges in energy. If solving hard engineering problems across mechanics, thermal systems, power electronics, manufacturing, and the charging network, while staying obsessed with customer experience excites you, we'd love to build with you.