Service Planning Manager

Role: Service Planning Manager Department: Operations Location: Bengaluru, India Experience: 7-12 Years Your Team: You'll be working with Operations — a group that runs on coffee and an infectious passion for building products that have never been built before. Our Flexible Energy Stack consists of the e^pack (battery pack) and e^pump (charging station), which unlock 15-minute rapid charging. Our philosophy: Break. Believe. Build. Break stuff, break assumptions, break the thumb rule. Believe in the team, the process, and through failures. Build fast, build passionately, build to simplify. Own it like you mean it. What you’ll own: A Service Planning Manager oversees service operations, capacity forecasting, resource allocation, and continuous improvement to ensure service delivery aligns with customer demand and business goals. What you’ll do: • Demand & Capacity Planning: Forecast service volume, manage service portfolios, and align labor, parts, or technical resources with expected demand. • Inventory & Spares Management: Oversee spare parts planning, warehouse transfers, and new product introduction (NPI) or end-of-life (EOL) service lifecycles. • SLA & KPI Tracking: Monitor Service Level Agreements (SLAs), response times, resolution rates, and operational efficiency metrics. • Cross-Functional Collaboration: Partner with sales, marketing, finance, engineering, and field operations to build volume forecasts and consensus plans. • Process Optimization: Analyze service gaps, track root causes of delays, and implement workflow or continuous improvement initiatives. • Budget & Resource Management: Prepare and track departmental budgets, resource allocation, and cost-control strategies. What you’ll bring: • Education qualification • Bachelor’s or Master’s degree in Supply Chain Management, Business Administration, Engineering, or a related field. • 4 to 8+ years of experience in service planning, supply chain, project management, or operations. • Industry credentials such as APICS / CPIM / CSCP, PMP (Project Management Professional), or ITIL frameworks. • Proficiency in ERP and planning systems (such as SAP, APO, or JD Edwards), advanced data analytics, and Excel. What matters to us: • Quality of work • Structured problem-solving • Dissatisfaction with mediocre work • Ability to multi-task and handle a dynamic working environment • Resilient attitude to bounce back after failing About Us: Exponent is building the energy stack powering commercial EVs in India. Our proprietary battery and charging technology enables safe, reliable 15-minute rapid charging while delivering a 3,000-cycle battery life warranty using standard lithium-ion cells. Today, our platform powers high-utilisation commercial vehicles - from three-wheelers to intercity buses, making electric mobility rapid, more reliable and more affordable than petroleum. Founded by Arun Vinayak (Founding Partner & Former Chief Product Officer, Ather Energy), Exponent is a 250+ member team of passionate builders solving some of the toughest engineering challenges in energy. If solving hard engineering problems across mechanics, thermal systems, power electronics, manufacturing, and the charging network, while staying obsessed with customer experience excites you, we'd love to build with you.