Technical Account Manager

Headquarters: Remote You've spent your career helping security teams get more from their technology. You understand what it takes to operationalize security tooling across an enterprise, and your credibility with customers comes from technical depth and hands-on problem solving. As a Technical Account Manager at Expel, you're the dedicated technical advisor for a portfolio of enterprise security programs. You drive platform adoption, deepen integrations into customers' security ecosystems, and ensure they get full value from their investment in Expel's managed detection and response service. You partner closely with Customer Success Managers, who own the commercial relationship and retention outcomes. Your role is to deliver technical depth and expertise that frees CSMs to focus on strategic and executive relationships. When incidents occur, you own the technical response coordination with customers. When integrations or troubleshooting challenges arise, you work to resolve them, escalating to senior team members when needed. Your success is measured by technical value realization within your accounts: adoption metrics, time-to-value, customer technical health scores, and your contribution to retention outcomes alongside your CSM partners. You work with enterprise accounts where the technical complexity and investment level warrant dedicated technical advisory support. What Expel can do for you Extend your network of security leaders across a wide variety of industries Plug you in to customer missions that matter: keeping people safe and saving lives Deepen your expertise in the security market, and in particular security operations Set you up to flex your consultative risk management and security strategy muscles Provide access to, hands down, the best security operations platform on the market Help you continue to gain experience with security technologies and methodologies What you can do for Expel Drive platform a