Technical Support Specialist

Headquarters: Waterloo, Canada URL: https://careers.freshlycommerce.com/ At Freshly Commerce, we're on a mission to build the logistics brain for commerce. Today, we help 25,000 Shopify brands simplify gnarly workflows like inventory, bundling, and order fulfillment (for even the world's largest brands like Sennheiser, Godiva, YAMAHA, and Stanley Drinkware). Tomorrow, we'll deliver intelligent automation that feels like an on-site operations team so merchants can focus on building their brand. We're a fully-remote and bootstrapped company with teammates around the world. We love what we do and love who we build for. We're a small team of 9 (3 Support specialists) who amplify each other's work by working closely together: dev with support, support with marketing, and so on. We're curious, kind, scrappy yet rigorous, and highly intentional. If this sounds like the type of team you'd like to be a part of, we'd love to hear from you. About this role In this role, you'll have significant ownership of your work, make impactful decisions daily, and report directly to the founders. This is a full-time remote position open to candidates in all timezones. Support is the foundation of everything we do. Our apps have consistently maintained high ratings on the Shopify App Store because our support team genuinely cares about helping merchants succeed. As one of our early support hires, you'll get to know our products inside and out and become a go-to expert on how things work under the hood. We hire slowly and keep the bar high, so the people you work with every day will be some of the best you’ve worked with. You'll be joining a small but growing support team, where we all wear many hats. You'll need strong troubleshooting instincts, a curious mind, and a willingness to get into the weeds. You should feel comfortable making judgment calls on UX or product questions, and know when something needs to be escalated. There's plenty of room to grow with us. What we're looking for So