MSP Mac Help Desk Guru (work from home)

Headquarters: ignitionit.com URL: https://ignitionit.com Fully Remote · Work from home · Full-time (Eastern or Pacific time zones) · Apple-first TL;DR ignitionit.com is a seasoned, Apple-first MSP — in business for almost 30 years — and we're hiring a Help Desk Technician to be the friendly, capable first voice our clients reach when something isn't working. This position is a remote, work-from-home, full-time role. We've written this as a junior-to-mid-level job description because that's where most great people start on our team. But if you're more seasoned — comfortable in identity, MDM, or security work — don't scroll past. We'd be delighted to find someone who can step in higher up the ladder, and we'll happily talk about a more senior scope and comp if that's you. What the actual job??? Unlike many IT shops, we believe that the technology is the tactic. The actual job is making people feel taken care of. One of our core values is “49% tech support, 51% human support.” You'll succeed by configuring devices, resetting access, untangling email, and chasing down the gremlin that's been haunting someone's conference room. But you'll know you succeeded when a client exhales and says, “Thank goodness you're on it!” That Warm Fuzzy Feeling™ is the actual product. The green lights on the dashboard are just how we get there. In a typical week, you might: Onboard a new hire at a fast-growing startup: provision their Mac, set up their Google Workspace or Microsoft 365 accounts, enroll the device in MDM, and make sure day one feels effortless. Offboard a departing employee cleanly — recover the laptop, revoke access, and close the loop so nothing's left dangling. All boxes checked, ticket notated and closed, client followed up with. Field a "my email stopped working" ticket that turns out to be a DNS thing, a phishing-filter thing, or a "they changed their password on their phone three weeks ago" thing. Help a family office or RIA get a touchy Zoom Room or conferenc