Customer Enablement Manager

Headquarters: Remote As a Customer Enablement Manager, you will partner with complex enterprise customers to transform how work gets done across their organizations. You will own a portfolio of strategic customers, providing a variety of enablement activities, including discovery, workflow consultation, change management, strategic enablement, and scalable education to accelerate adoption and measurable business outcomes. You will work closely with Customer Success, Sales, and Services to understand customer priorities, diagnose barriers to adoption, and recommend strategies that help organizations adopt new workflows and AI-enabled ways of working. As a senior individual contributor, you will serve as a trusted advisor to customers and internal partners, navigate complex stakeholder environments, and help shape repeatable approaches that strengthen Asana's broader Customer Enablement practice. This role is West Coast based remote and is open to employees in Pacific or Mountain Standard time. What you'll achieve Strategic Trusted Advisory: Develop a deep understanding of customer business priorities, operating models, and ways of working. Lead discovery with complex stakeholders and translate customer challenges into clear recommendations for workflow, enablement, and adoption strategies that drive measurable business value. Own Complex Customer Engagements: Independently manage complex enterprise engagements within your portfolio of strategic customers, from discovery and planning through delivery, measurement, and follow-through. Navigate ambiguity, competing priorities, and multi-stakeholder environments while keeping engagements aligned to customer and account outcomes. Drive Workflow and AI Transformation: Help customers rethink how work gets done by translating Asana and AI capabilities into practical, scalable use cases. Guide customers through the people, process, and behavior change required to successfully adopt new ways of working. Executive and High-Imp